Why choose us
Independent Support Management is part of Kismet Healthcare - Australia's leading NDIS Plan Management group.
More control
Kismet combines experienced Plan Managers with technology built for the NDIS, making it easier to keep track of your funding, invoices and what comes next.
With Kismet you can:
What is a good Plan Manager?
A good Plan Manager should make the financial side of your NDIS plan easier.
With Kismet, you can see what’s happening with your funding as you go, with simple tools to help you stay on top of it.
See invoices submitted against your plan before they’re paid.
Check the details in the Kismet app or on the web, see what’s being claimed and approve or reject an invoice when you need to.
It’s a simple way to stay connected to how your NDIS funding is being used.
See what you’ve spent, what you have left and how your funding is tracking.
Kismet’s budget forecasts and spending alerts can help you spot overspending or unused funding earlier, so there are fewer surprises later.
Your providers should be paid quickly and without unnecessary chasing.
84% of invoices are paid within 2–3 business days.1
We’ll work with your providers to ensure they’re invoicing correctly, you’re staying safe and compliant with the NDIS.
NDIS invoices can be complex.
Kismet uses technology built specifically for NDIS payments and invoicing to check invoice and claim information against plan, pricing and provider details, helping identify errors, inconsistencies and suspicious activity before payment.
Our platform processed more than 2.5 million invoices in the past year, giving us experience applying these checks at significant scale.2
Technology
Check budgets, invoices and spending whenever it suits you.
And when you need help, talk to real people who understand NDIS Plan Management by live chat, phone or email.
The technology is there to make things easier. Our team is there when you need them.
Your plan often involves more than one person. With the right permissions, Kismet can help everyone stay on the same page.
You or your nominee can see budgets, forecasts, invoices and approvals.
Your Support Coordinator can access the budget information they need to help you get the support you need.
Your providers can use Kismet’s provider tools to track claims, giving them better visibility and less reason to chase you for updates.
Payment performance
0%
of invoices paid within 2–3 business days1
0%
of invoices paid within 5 business days1
0.0M+
invoices processed in the past year2
Switching
Changing Plan Managers should be straightforward and shouldn’t get in the way of your supports.
Our team can guide you through the signup, endorsement and transition process, help make sure your providers have the right invoicing details and get you set up with Independent Support Management.
FAQs
We process 99% of invoices the same day and send them to the NDIS. 84% of invoices are paid within 2–3 business days.
If we need more information or there’s something to clarify, it can take a little longer - but 98% are paid within 5 business days.1
Yes. You can review invoices submitted against your plan, check the details and choose to approve or reject them before payment.
If an invoice can’t be processed, we identify what needs to be corrected and work with your provider to get the issue resolved.
You can see your invoice information in Kismet and contact our team if you need help understanding what’s happening.
Yes. Kismet gives you access to your budgets, spending, invoices and forecasts on mobile and web.
Kismet includes budget forecasting and spending alerts designed to help you understand how your funding is tracking and spot potential issues earlier.
Yes. The Kismet app is the best way for you to easily manage your NDIS budgets, track spending, view invoices and access other Kismet services.
With your permission, your Support Coordinator can be given access to relevant budget information to help them support you.
Your Providers can submit invoices to Kismet via email or our digital invoice tool. They can then track invoices through to payment. We will contact them and work with them if there are any issues with their invoices.
Kismet uses technology designed specifically for the NDIS to check invoice and claim information and help identify errors, inconsistencies and suspicious activity before payment.
If you’re already plan-managed, you can choose a new Plan Manager.
If you’re currently Self Managed or Agency Managed, you will need to check if funding for Plan Management is available in your plan with the NDIS.
Join Independent Support Management and our team will help guide you through the endorsement and transition process.
Kismet combines experienced Plan Managers with technology built specifically for the NDIS.
You can see and review invoices, track budgets and forecasts, and get alerts when something needs attention. With your permission, your Support Coordinator can also get better visibility of your funding, while providers have tools to track their claims.
And when you need help, there are real people to talk to.
Independent Support Management is part of Kismet Healthcare - Australia's leading NDIS Plan Management group. Kismet Healthcare has multiple Plan Management brands operating throughout Australia. We provide exceptional service to our Participants, and the fastest, safest and most reliable invoice processing for Providers. We have built NDIS specific technology, for Participants, their Nominees that will help you stay in control while removing the administrative burden of managing your NDIS plan.
Now, you can choose to register with Independent Support Management or Kismet Healthcare, either way, your plan is managed by the same Independent Support Management team on the same Kismet platform.
Given likely upcoming changes to plan management legislation, Kismet now offers registration directly under the Kismet name rather than through our portfolio brands. It’s the same team and the same service - the only difference is which name appears on your registration and account.
One platform
Kismet provides NDIS Plan Management directly to participants and also builds technology used by a network of plan-management brands.
The platform brings budgets, invoices and provider information together, helping participants, Support Coordinators and providers work from clearer information.
¹ Payment performance: Kismet operational data across Kismet-serviced Plan Management brands for the 12 months to 31 July 2026. 84% of invoices were paid within 3 business days and 98% within 5 business days, measured from the invoice reaching Kismet to payment being recorded. Business days exclude weekends and public holidays.
² Platform scale: Kismet operational data for the 12 months to 31 July 2026. More than 2.5 million invoices were received across Kismet-serviced Plan Management brands.
Local NDIS plan management, done personally. Reach out and talk to a real person from Independent Support Management.